email to Jellyhairs.,

Hello JellyMommy,

I want you to know that I am a bit confused about the content of your last email, it seem that there is a communication issue which lead to some misunderstandings. I don’t want any further escalation and therefor I reread all emails and will summarize the complete communication below.

My first contact with the previous tenant was arranged without your help and we agreed that I will take over the main lease with one remaining and one new sub-let tenant. He informed you about this and I contacted JellyHairs via telephone, asked him about the conditions and send him my details via email 19 February 2018 at 13:15. It was agreed that he will send the new contract to the owner to be signed. He didn’t mentioned any other needed IDs or whatever and I was under the impression that you already got the details from the other two. Also he didn’t said anything about any fees to be paid.

On the 26th of February 2018 at 09:09 I contacted JellyHairs again  and asked for the contract and he told me that it was send to the owner this weekend.

On the 27th February 2018 at 12:24 I received a copy of the contract with the wrong tenants. I remarked that and JellyHairs asked me to send the list of tenants to him. You where obviously not aware of the actual tenants living in the apartment. I arranged that you received the details from the other tenants.

I also asked the following questions.

Question 1: Do you have the contract in English?

This questions was not answered. For me it’s quite irritating that your are not able to supply an English translation and not answered my question.

Question 2: Which additional cost to pay monthly or yearly? Maintenance, Waste, Water or insurance?

I was told to ask the previous tenant. Please correct me if I am wrong, but I deal was with you and not the previous tenant.

Question 3: How to pay the deposit? You already have one part of the deposit?

Answer: Will make the calculation for you after check-in

Question 4: How to pay the monthly rent? Everyone by himself or all via me?

Answer: Via You.

Question 5: Which additional papers I need to register at the Gemeente?

Contract.

Question 6: Who is the actual owner? Is he living next door? I dont understand the address.

Address is the same but lives out of the Netherlands.

Question 7; Anything else you need?

NO!

Also again no mentioning of a service fee to be paid.

Just to let you know:

Alfred and I arranged the move for Thursday. The Other One will supply us with the keys.

… I also Informed JellyHairs that we arranged to move and we need the keys and want to keep them. No comment from his side.

28 February 2018 at 13:23 I confirmed ID to be sent.

28 February 2018 at 14:53 you send me an email to meet JellyHairs at 15:30 at the flat and understandable I was not able to meet him on such very short notice. You remember, that I lived in City Centre at that time and to pop over would need more than 45 minutes anyway. I responded 28 February 2018 at 15:14.

28 February 2018 at 20:00 I asked the counts of Gas, Water and Electricity to be noted in the contract and you didn’t replied to this request and I understood that all is sorted now and we are ready to move in.

1 March 2018 at 11:56 You send me a bill for the deposit and administrative fees and told me that we need to pay this immediately or we can’t move in. I send the never mentioned service fee without any complaint.

1 March 2018 at 12:09 The money was send I informed you via email that I am already on the move and asked JellyHairs to be there to arrange everything. I also informed that we need the keys and JellyHairs just took a pair with him. Unfortunately, I send the fee to the landlords account, but that shouldn’t be any issue.

After this I called you and informed you that there is a confusion with the deposit from The Other One, because he already paid it. I also informed you that JellyHairs already agreed to sort the deposit out after we moved in. At that time I still thought that there will be no further issue.

1 March 2018 at 15:28 I called JellyMommy and later I summarized our conversation via email, but you never responded and confirmed our agreement.

Yes, you informed me that there will be a cleaner coming, BUT you didn’t arrange any date with me and she just showed up unannounced, WITH keys to the flat. You will surely understand that this in very irritating to me. Anyhow, I asked her to come in and she cleaned a little bit limestone on the shower, but other than that there was nothing to do anymore, because I cleaned everything already quite a bit.

I want to let you know that I offered the cleaning lady a coffee and asked her nicely to hand over the keys to me. She did that without hesitations or comment, because she understood that this is my flat and I don’t want anyone showing up unannounced with keys. I see this as an intrusion of my privacy. I was aware that someone will come to clean, but again not WHEN. I ask you to respect our privacy and not enter the flat without consent or grant total strangers access.

Anyhow, I overlook the wording ‘intimidating’ in your email, because your English level might not be up to the level that you understand the difference between ‘intimidating’ and ‘inviting’ and just let you know that writing in capital letters, within email communication is considered shouting and I am not willing to accept this kind of attitude from a service provider I pay.

Just to summarize. I paid the requested rent of 1850 Euro and therefor I see our rental agreement as valid. I will list the readings of Gas, Water and Electricity and attach photos as prove.

You never informed beforehand that there is any fee due to pay for your services and I didn’t agree to any fees. Anyhow, I agree to pay after the contract is signed, even I see no basis for your request, because we never had a valid agreement for fees. You will excuse that we send the fee to the wrong account, this was caused by the ‘lack of proper communication’. We will resend the fee after the contract is correctly signed and all is validated.

I kindly request your presence in the flat to sign the contract and document existing damage. Hub, Door, Carpet, Heater Maintenance, .. Also we need to clarify which parts of the storage room contents belongs to the landlord and will remain when we terminate the lease.

Normally I would be a bit more relaxed about this, but I am very irritated about your attitude and I see upcoming problems, so I decided to document all further communication way more exact than needed.

I will send the deposit today and wait for your response to arrange a proper handover. Please let me know when it suits best for you to meet in the flat to document the damage and hand over the contract.

Thank you

Bernd K. R. Dorfmueller

Attached photos:

Meter Gas

Meter Water

Meter Electricity

Scratched Ceran Field

Heating needs to be checked *maintenance is due Error Code P02

Door

Not working blinds

Not working air vent

Filled up storage room

Sink not working *water stays

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