Yesterday Vil received an email from his former landlady asking for help to sue the agency. That’s a bit funny because the last time Vil had contact with her she threatened him to “use the full power of the law against him”. Anyhow, Vil is not a person who rejects requests for help, so he sent her the documents without any hesitation.
I hope you managed to find a nice place to stay after moving out from Weesp.
My battle with the agency is unfortunately not over yet. They failed to transfer your deposit to my account. I will be submitting an official complaint to the Real Estate Association they belong to in Amsterdam. I will make sure public media knows how they work with tenants and landlords.
Therefore I will need your help: do you mind sending me a copy of the deposit confirmation you paid them at the beginning of renting our apartment?
I am looking forward to your email.
The deposit and the first rent was paid at the 28/02/02018. Please see the attached screenshots.
-> I hope you managed to find a nice place to stay after moving out from Weesp.
Unfortunately no, we are stranded. The whole situation and the loss of money forced me to give up and live on sofas. Not only the stress with the agency, also the loss of monet and a serious ilnness was in total way too much for me and I was not able to recover as planned. After fixing my ‘accomondation issue’ and my recovery I planned to go back to work and my employer supported this but that didn’t work out and now we are on a camping place, waiting for my contract to be terminated.
I am very sorry that we couldn’t stay longer, because we would have been reliable tenants and we liked the flat. Ok, I ‘smuggeled’ Indy in, but there wouldn’t be any issue with her and as a responsible dog owner you will surely understand that you won’t aboandon your companion.
Anyhow, as you can see in all the emails I wrote to the agency. They never send me a bill, they never gave me the mailbox keys, the got the rent and deposit in time, also they disrespected me and the ‘house inspection’ was a clear insult.
My Google Review here : ——
This company is a disgrace for their profession. The insulting attitude of this ‘agency’ is the prove that customer service is NOT their focus.
Just a few points:
– They refused to send me a detailed bill.
– They refused to explain which services I exactly need to pay for.
– They refused to cooperate and dates where only made to their convenience with little notice.
– They granted unknown persons access to my flat.
– I needed to clean the whole flat myself after moving in.
– I needed to arrange all needed repairs and everything else when I moved in.
– They refused to answer several emails in regards to the flat and the rental conditions.
– For information about the expected energy consumption they referred me to the previous tenant. Why do I need to approach the previous tenant?
– Several other email got unanswered.
– They shared confidential information with other parties.
– They requested an ‘official inspection’ with a questionable justification.
…. and way more….
And the cherry on the top: They approached my employer with the intend to put me under pressure or even blackmail me. WTF?!
They did nothing but causing stress and troubles and only consisted asking me to pay several hundreds of Euros for no service at all.
After two months I moved out, because a peaceful living in the flat was not possible and dealing with this ‘agency’ nearly on a daily base was more then unpleasant.
Bottom line: Indeed they have nice properties, but if you consider to work with them I recommend you do every agreement in written form and make extensive notes / records (like I did)!
P.S.: While reading the 12 reviews I learned that four reviews are most likely made by employees 🙂 33%!
—– End Review
-> My battle with the Hakkenbroek agency is unfortunately not over yet. They failed to transfer your deposit to my account. I will be submitting an official complaint to the Real Estate Association they belong to in Amsterdam. I will make sure public media knows how they work with tenants and landlords.
-> Therefore I will need you help: do you mind sending me a copy of the deposit confirmation you paid them at the beginning of renting our apartment?
-> I am looking forward to your email.
Please find the screenshots attached.
You might want to contact Marco, because he might still wait for money as well.
as you can read in our blog, we hit rock bottom and all the stress with the agency contributed a hughe part to our actual situation. If you see any way to support us, please feel free to be creative. You migh have lost a fair amount of money, but I have lost my whole life somehow. In reality, I have no real idea what and where we go. Anyhow, good luck with your complaint and feel free to include me, maybe I can get there a few bucks ‘compensation’, because right now I am quite broke.
Please keep me posted and have a good day.
Google Review Agency – —
Let’s see if she ever comes back to us.