Long time no post!
Hi there, I haven’t published anything for the last weeks, because I was quite sick and had a major surgery…
Let the customer say: „YES!“
While talking to the customer try to make him say „YES!“ as much as possible, but don’t use this too…
Unhappy Client = Negative CSAT? NOPE!
When you receive a call from an unhappy customer, it seems that you already lost the CSAT-Battle. Unhappy Client =…
Recap: Colours Inside! :)
After the operation, there was pain and I asked the nurse: „Is there anything with colours inside to help me…